Common Challenges for Hotel Relocations:
How White Glove Service from GWS Can Help
Challenge 1
What’s the best way to integrate schedules for construction, manufacturers, transportation, warehousing, installation, and possible liquidation?
Our team’s collective experience in scope mapping and project scheduling will give you the peace of mind you need. Our collaborative approach ensures that all stakeholders are involved, resulting in a plan that everyone can agree on. And because technology is so integral to our process, you’ll have dashboards and tools that give you clear visibility and simple status reporting throughout the entire project.
Challenge 3
How do we manage issues that become evident during the mock-up room process?
We know how critical mock-up rooms are in terms of helping you to understand and proactively adapt to issues that may impact the installation schedule. Our field technology brings significant value at this stage in the project, as we interact with design intent with manufacturers and architects. We assess potential issues that may affect overall installation schedule, and work with owners and manufacturers to provide a best-in-class solution that will flow through the entire project.
White Glove Service
for Your Hotel Move
DESIGN AND PROCUREMENT
PROCESS SUPPORT
We understand how daunting the procurement process can be. Our ability to interface from program development all the way to the project’s close gives invaluable visibility into the entire supply chain.
Our familiarity with the LEED building rating system – and our ability to negotiate prices due to our strong relationships with vendors all over the world – means your project will meet your sustainability objectives without breaking your budget. And because we can track and expedite orders on your behalf, you can feel confident that your project will remain on-schedule. The best part? If you ever want to know the status of your procurement schedule, you’ll have a customized dashboard that reports real-time data, enabling you to communicate project status to all stakeholders and make proactive, informed decisions.
- Budget development
- Project schedule
- Cash flow reporting
- Design support
- RFP support
- Sustainability analysis
- Ergonomic assessment
- Streamlined hand-offs
- Claims management
- Warranty turnover
- Accounting summary
- Transfer of attic stock
FREIGHT MANAGEMENT
Sure, all white glove moving and logistics companies have access to trucks and equipment. But how many can negotiate transportation rates on your behalf? Let us create a transportation solution for you that has the right balance of cost and the premium quality of white glove hospitality service.
Should your business take you overseas, we can go where you grow. Because our white glove service knows no boundaries, we can handle your international freight forwarding, managing compliance and documentation from origin to destination.
- International freight
- forwarding, including customs
- compliance and documentation
- Vendor integration
- Container load ocean services
- Customized crating available
- Shipment tracking for visibility
- Just-in-time deliveries
- Less Than Container Load
- (LCL)
- Less Than Truckload (LTL)
- Truckload transportation
- Lift gate services
- Blanket wrapped and
- specialized handling
- Container drayage and
- devanning
- Chain-of-custody management
WAREHOUSING AND
ASSET MANAGEMENT
Given the sheer number of rooms – and the overall square footage – of hotel and resort projects, a substantial amount of product must be managed effectively to complete the project on time. Throw in multiple manufacturers and variable shipping timeframes, and you have a recipe for potential product loss, delays, and rush orders.
Luckily, this scenario is preventable. Our global warehousing network allows us to centrally manage your shipping at a location near your project, enabling us to receive, track, consolidate, and quickly deconsolidate product in response to general contractor needs. And because we provide you with customizable reporting, you’ll have a constant, accurate awareness of your project’s percentage toward completion. This is just the tip of the white glove hospitality service iceberg.
- Equipped with racking
- Clean and temperature-controlled
- Easily scalable: pay only for what you use
- Professionally staffed and managed
- Insured
- Single point of contact, resulting in streamlined communication
- Customizable reporting, including amount of product delivered, amount in the warehouse, etc.
- Integrated technology to track product from PO to punch list
- Nationwide coverage through our network of trusted service partners
- Centralized logistics approach to facilitate quality control
- Management of both new and existing inventory
- Streamlined claims management process
PROJECT MANAGEMENT
Our core values inspire our approach to project management: we team hospitality experts with local labor, and integrate with construction teams to create seamless project hand-offs. Our vast network of service partners aligns with GWS Hospitality industry experts, uniquely positioning us to easily overcome schedule challenges: we can quickly adjust our scale to adapt to changing timelines.
To ensure the integrity of your project, we interface from pre-planning to post-execution, maintaining continuity throughout the life of your project. Flexible, innovative, and solutions-oriented, our project management teams give you the level of white glove service you deserve.
- Hospitality-centric teams of experts
- Global network of trusted service partners giving access to skilled local labor
- Ability to quickly adjust to schedule changes
- Scalable model, ranging from off-site coordination to on-site presence
- Integration with construction and procurement process for seamless hand-offs
Single point of contact - Vendor management for accountability
- Pre-project planning and budgeting
- Development of project timeline
- Development of implementation plan
- Real-time reporting shows completion percentage and tracks against current schedule
- Shipment tracking/reporting
- Chain-of-custody management
- Project follow-up and punch list
FF&E INSTALLATION AND LIQUIDATION
No detail is too small for our white glove hospitality service teams, who are experienced in handling everything from artwork to draperies with care. Our technology platform gives full visibility to the entire process, as pictures and a punch list roll up into a detailed status report. The result? Complete chain-of-custody and uncomplicated claims management.
Our white glove hospitality service extends beyond the placement of the final mirror: through Green disposition planning, we create recycling, liquidation, and donation plans to help you conclude your project responsibly. And because we have team members with LEED credentials, you can feel confident in our commitment to sustainability.
- Union and Non-Union capabilities
- Technology platform documenting entire installation to assist with chain-of-custody and claims management
- Floor-by-floor completion dashboard
- Artwork, draperies, mirrors, and bathroom accessories installation
- FF&E and millwork installation
- Room kitting
- OS&E kitting
- IT support
- Interior signage
- Furniture reconfiguration
- Furniture cleaning & refurbishing
- Debris removal
- Green disposition planning: recycling, liquidation, donations
Our Partnerships
Commercial Real Estate and Service Center Partnerships
